Container Terminal Quality Indicator

Quality elements that are important to terminal customers are reliability flexibility.

Container terminal quality indicator. Abstract and figures in this paper the relation between container terminal services and quality is explored. Representatives of terminal operators were involved in the developing process and offered their know how to define a uniform and globally accepted terminal operation terminology and a statistical methodology to measure performance. The container terminal quality indicator ctqi recognises the outstanding quality management system of the two terminals. Container terminal quality indicator ctqi standard was developed by germanischer lloyd certification gmbh a world wide operating classification society in cooperation with the global institute of logistics.

The cta has now been certified by dnv gl for the sixth time in a row while the ctt is the proud recipient of this standard for the second time having first been awarded it in 2014. The evaluation process uses servqual model which is an appropriate tool for measuring the service quality identifying and analyzing available gaps between service expectations and perceptions. Container traffic can be measured in teus or number of moves and it should be.